At Electrohut, we value and respect your privacy. This Privacy Policy outlines in detail how we collect, use, disclose, and protect your personal information through our mobile application and related services operated by BIXBITE VENTURES PRIVATE LIMITED. By using our app, you are agreeing to the terms set forth in this policy. Please read it thoroughly to understand our practices regarding your data.

1. Company Information

  • Company Name: BIXBITE VENTURES PRIVATE LIMITED
  • Email: support@electrohut.in
  • Contact Number: +91-9495655950
  • Address: No. 22/5-4, Vivekananda Nagar, Chikkathoguru, Bengaluru, Bengaluru Urban, Karnataka – 560010, India

2. Information We Collect

A. Registration Data

When you register on our app, we collect personally identifiable information such as:

  • Full name
  • Email address
  • Contact number
  • Residential or delivery address
  • Gender
  • Date of birth
  • User preferences

B. Transaction & Account Information

For processing orders and payments, we collect:

  • Bank account or payment gateway details
  • Credit/debit card information
  • Billing and shipping addresses
  • Order and transaction history
  • Product tracking and delivery status

C. Activity & Usage Data

To improve user experience and service quality, we monitor:

  • Products viewed or added to cart
  • Price tracking and alerts
  • Dispute communications
  • Participation in community forums

D. Technical and Browsing Data

Our systems automatically collect data including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Session length and visited pages
  • Device ID (for mobile app users)

E. User Interaction and Engagement

We track real-time user behavior such as:

  • Clicks and scrolls
  • Page transitions
  • Conversions
  • Time spent on specific features

3. Information Retention

We retain your information only as long as necessary to fulfill the intended purpose or to comply with legal obligations.

  • Personal Data: Retained for as long as your account is active.
  • Usage Data: Retained for a period of 7 to 21 days for analytics and performance monitoring.
  • Once no longer required, the data will be securely deleted or anonymized.

4. Multi-Vendor Platform & Information Sharing

Electrohut operates as a multi-vendor marketplace, enabling independent sellers to list and sell products. In this model, user information may be shared to facilitate seamless order processing.

A. Information Shared with Vendors

We may share the following with relevant vendors:

  • Name
  • Contact details
  • Delivery address
  • Order details

B. Vendor Responsibilities

Each vendor is obligated to:

  • Use shared data exclusively for order fulfillment
  • Adhere to our privacy standards and applicable laws
  • Avoid misuse or unauthorized marketing unless explicit consent is obtained

C. Vendor-Specific Privacy Policies

Some vendors may have their own privacy policies. Users are encouraged to review these independently while interacting with such vendors.

5. How We Use Your Information

We use your information for the following purposes:

  • Verifying user identity during registration and transactions
  • Providing, maintaining, and improving our services
  • Managing user accounts and customer service
  • Facilitating communication between users and vendors
  • Analyzing app usage and behavior to enhance features
  • Delivering promotional content and push notifications
  • Detecting and preventing fraud, abuse, or service misuse
  • Enabling real-time order tracking and customer support
  • Processing subscription or service-based charges
  • Complying with legal or regulatory obligations

6. Sharing Your Information

We may share your information with:

  • Service Providers: Logistics, payment processors, and analytics partners
  • Affiliates: Companies under our corporate structure
  • Legal Authorities: If required for legal compliance or dispute resolution
  • Public Platforms: If you voluntarily publish content (e.g., reviews)
  • Third-Party Partners: In the event of a merger, acquisition, or joint venture

Each entity receiving your data is expected to uphold a high standard of data protection and use the information only for its intended purpose.

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Understand user behavior
  • Save preferences for future visits
  • Analyze traffic and performance

You can control cookie behavior through browser settings. Disabling cookies may limit certain features.

8. Security of Your Information

We employ industry-standard security measures to protect your data, including:

  • SSL encryption
  • Secure data storage
  • Restricted access control

While we strive for 100% security, no digital platform can guarantee absolute protection. Users are encouraged to protect their account credentials.

9. Service Announcements

We may send important service-related announcements (e.g., policy updates, service disruptions) regardless of your communication preferences.

10. Children’s Privacy

Electrohut does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has submitted information, please contact us for prompt removal.

11. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on our app and website. Continued use of the services after updates implies your acceptance of the revised policy.

12. Contact Us

For any queries, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

We are committed to resolving your concerns in a timely and transparent manner.